ShoreTel Communicator for MAC with OS X Mountain Lion
Communication and Collaboration Apps for the Modern Workforce Bria ® makes it easy for individuals, teams, enterprises, and resellers to find a unified communication and collaboration solution that suits their business needs. START A FREE TRIAL Add Unified Communications Without Replacing Your PBX Extend the investment in your call server by adding services for team messaging and video. Yes the Mac’s cost more but they just seem to work and they don’t have to worry license issues. This was a ShoreTel deployment so that made for some interesting trade offs when it got down to the desktop software. The ShoreTel Communicator is optimized for the Windows based machines.
Apple released a new OS X upgrade on July 25th OS X Mountain Lion 10.8
I tested the ShoreTel Communicator for MAC (Version 12 (17.60.9211.0) over the weekend with the new OS X Mountain Lion 10.8 and it works as it did on OS X Lion 10.7 with one exception.
Items discovered while testing:
If the ShoreTel Communicator for MAC App was already installed prior to upgrading to OS X Mountain Lion 10.8 (From OS X Lion) the ShoreTel Communicator for MAC continues to open and work as normal.
Installing ShoreTel Communicator for MAC on OS X Mountain Lion (New install)
If downloading and installing ShoreTel Communicator for MAC after installing OS X Mountain Lion 10.8 users will encounter a pop-up notice indicating that the App you tried to open was not registered with Apple and will fail to open.
Example download link for ShoreTel Communicator for MAC:http://<server name or IP address>/ShoreWareResources/clientinstall/
To allow the ShoreTel Communicator for MAC to open after installation, you must add it as an exception.
ShoreTel Communicator for MAC will now open normally and the App will be stored as an exception and no longer cause the pop-up.(below)
(See screen shot below)
OS X Mountain Lion 10.8 added a new Notification Center
This new enhancement adds notifications of new email, a message, software update, a calendar alert, etc.
The ShoreTel Communicator for MAC will NOT provide alerts in the new Notification Center.
The ShoreTel Communicator for MAC continues to use Growl as it’s pop-up toaster notification.
With that said, The ShoreTel Communicator for MAC app with not appear in the Notifications settings in the System Settings and will continued to be configured in the System Settings of Growl.
Example: Screen shot of new Notification Center
ShoreTel IM – via XMPP with OS X Mountain Lion
iChat is now incorporated into the new MAC OS X Mountain Lion iMessages
ShoreTel IM with iChat is now included in the new Messages
ShoreTel IM uses XMPP and is configured as account type Jabber.
ShoreTel IM continues to work with MAC OS X Mountain Lion iMessages same as before with iChat.
Parallels Desktop 7 for MAC
The ShoreTel Communicator for Windows continues to work running on Windows 7 utilizing Parallels Desktop 7 for MAC (Build 7.0.15104 July 10,2012)
VMware Fusion for MAC
The ShoreTel Communicator for Windows continues to work running on Windows 7 utilizing VMware Fusion for MAC (Version 4.1.3 Build 730298)
Testing was performed with the following:
MacBook Pro i7 OS X Version 10.8
ShoreTel Communicator for MAC
Parallels Desktop 7 for MAC
MacBook Air i5 OS X Version 10.8
ShoreTel Communicator for MAC
VMware Fusion for MAC
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